Get in Touch With Us
We welcome messages from readers. Whether you have a question, have spotted something that needs correcting, or simply want to share your thoughts, this page explains how to reach us and what to expect once you do.
How to Contact Us
The simplest way to reach our team is by email. Please write to [email protected]. Every message goes to a shared inbox that a member of our editorial team checks regularly, so there is no need to send the same email more than once.
What You Can Write to Us About
People get in touch for many reasons. Some common ones are:
- Corrections: if a detail on one of our pages looks out of date or incorrect, tell us which page it is on and what you think has changed.
- Questions about our content: if something we have written is unclear, we are happy to explain it in plainer terms.
- Feedback and suggestions: ideas for topics you would like us to cover, or ways we could make the site easier to use.
- Partnership or media enquiries: please include your name, the organisation you represent and a short summary of your proposal.
- Technical problems: broken links, pages that will not load or anything that does not display properly on your device.
Helping Us Help You
A few small details make it much quicker for us to reply usefully. Please include a clear subject line, the web address of the page your message relates to, and as much relevant detail as you can. If you are reporting a display problem, letting us know which device and browser you were using is very helpful.
Please do not send passwords, bank details or other sensitive personal information by email. We will never ask you for them.
When to Expect a Reply
We aim to respond to most messages within two to three working days. At busy times, or if your question needs a little research, it may take slightly longer. We read every message, although we may not be able to reply individually to general comments or repeated requests on the same subject.
Your Information
When you contact us, we only use the details you share to read and answer your message. To learn how we store and protect personal information, please read our Privacy Policy. For the rules that apply when you use this website, including how our content may be shared, see our Terms of Use.
Thank You
Comments from readers genuinely shape the way we work. Every correction, question and suggestion helps us keep our pages accurate, clear and useful, so thank you for taking the time to write to us.